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What does the communication technique "reflection" involve?

  1. Asking leading questions

  2. Paraphrasing the patient's words

  3. Giving advice

  4. Ignoring the patient's feelings

The correct answer is: Paraphrasing the patient's words

The communication technique "reflection" involves paraphrasing the patient's words. This method is crucial in building rapport and understanding in a patient-provider relationship. By reflecting back what the patient has expressed, the provider demonstrates active listening, validates the patient’s feelings, and encourages further communication. When a provider paraphrases, it helps to clarify the patient's feelings and thoughts, giving them an opportunity to elaborate on their concerns or emotions. It shows empathy and fosters a trusting environment where the patient feels heard and acknowledged, ultimately enhancing the quality of care and communication between the provider and the patient.